Trophies, medals, rings manufactured for the best teams, athletes in the world
MTM Recognition’s motto is, if someone can envision what they want in an award, the company can make it.
Tom Tester, Princeton plant manager, said the company’s main business is customer growth in providing service and performance awards.
The company’s Strategic Plan focuses on four things: financial success, customer growth, process improvements and people investment.
“The company has very low debt, not beholden to anybody,” he said. “This is a good and admirable position.”
Jostens, the former owner of the Princeton plant, is part of MTM’s business. After MTM bought Jostens in 2001, it became the largest North American awards manufacturer.
“MTM is Jostens’ largest supplier,” he said. “We are also working on several other alliances now and in the future.”
The company has invested in new computer-controlled custom machines. “We are using a wax process that was invented by the Egyptians. We are putting new bells and whistles on that process with these machines.”
Tester said the challenge for MTM’s plant in Princeton is to figure out how to meet the requirements of global companies like John Deere, Intel, Federal Express, and Sherwin Williams, both domestically and globally.
Another challenge is to find employees who will replace many Baby Boomers who will be retiring in 5-10 years.
“MTM has a five-year success plan since people are the key element in the business to insure the stability of the company and maintain artisanship,” Tester added.
“We look for intelligent people who can think critically, people who care about their work and people who know their processes,” Tester said. “We have been very successful finding people with these traits who deploy them effectively in their jobs.”
The company employs 39 individual sales representatives, and five internal representatives to drive its results and programs.
The company has an add-on awards program for employees who meet performance standards and receive a ring for those accomplishments. If the employee achieves another level, they add diamonds to the ring, etc.
An MTM directive that has been adopted is called a Baldridge performance excellence framework to drive the company’s strategic improvements.
The Princeton plant has been certified as an ISO 9001 facility since 2005. This shows customers and suppliers that the company meets certain quality standards accepted globally, he added.
MTM is the only company to offer its clients the service to send a stone setter employee to an awards banquet site to set their stones on the spot in their performance rings and not have to wait days or weeks to get their rings back with the new diamonds.
MTM has many custom manufacturing capabilities.
“We are unique. If we don’t buy from other sources, we make them here,” Tester said.
In addition to Super Bowl, NBA and Olympic medals, MTM makes almost all the college football trophies, all NCAA champion trophies, a large percentage of NASCAR trophies and Heisman Trophy given to the best college football player in the nation every year.
“We have been here in Princeton since 1945, and intend to be here for many years,” Tester said.
The Princeton facility employs about 150 people, with about 40 working in its customer care unit.
The plant’s lobby recently underwent an extensive remodeling to highlight MTM’s involvement in the local community with displays of jewelry, watches and other items made at the Princeton facility.
Princeton employees produce 385 rings, 2,300 pieces of jewelry, and 700 watches, plus ships out 6,300 retail units, per week.